REFUND POLICY
Thank you for your purchase. Please read this Refund Policy carefully before placing any order.
1. Digital Products
All products sold on this website are digital eBooks with PLR (Private Label Rights) and resell rights.
As these are digital products delivered electronically, they cannot be returned once accessed or delivered.
2. No Refunds
❗ All sales are final.
We do not offer refunds, returns, or exchanges after purchase due to the nature of digital products.
By completing your purchase, you agree to this policy.
3. Exceptions (Support Cases)
We are committed to customer satisfaction and will assist you in the following cases:
- You did not receive your eBooks
- Download files are corrupted or incomplete
- A technical issue occurred during delivery
In such cases, we will:
✔️ Resend the files
✔️ Fix the issue promptly
✔️ Provide full support until the issue is resolved
4. Incorrect Selection
Customers are responsible for selecting the correct eBook pack and choosing their eBooks from the catalog.
We do not offer refunds for:
- Wrong pack selection
- Change of mind after purchase
- Incorrect eBook selection
5. Delivery Process
After completing your payment:
- Choose your eBook pack
- Select your eBooks from our catalog
- Send your selection via WhatsApp or Email
📦 Your eBooks will be delivered within a few minutes after receiving your list.
6. Fraud Prevention
We reserve the right to refuse support or refunds in cases of:
- Abuse of our policy
- Fraudulent claims
- Attempted chargebacks
7. Chargebacks
Before initiating a chargeback with your bank or payment provider (e.g., PayPal or Stripe), please contact us first.
We are always ready to resolve any issue quickly and fairly.
Unnecessary chargebacks may result in:
❌ Account restrictions
❌ Refusal of future services
8. Contact Us
If you have any questions or issues, please contact us:
📧 Email: contact.multidigital@gmail.com
📱 WhatsApp: +17788520644
We aim to respond within 24 hours.